Job Details

AMERICAN SYSTEMS is searching for a mission driven professional with the ability to obtain Secret Clearance, A+ Certificate and 1-2 years of experience as an IT Desktop Support Specialist for the federal government to become our next Desktop Support Specialist on-site in Rome, NY.

As an IT Desktop Support Specialist, you will:

• Serve as the primary point of contact for telephone and e-mail requests for technical support. 
• Receive a competitive compensation and benefits package, to include our Employee Stock Ownership Plan!
• Be part of an empowered culture where you are a key contributor to the success of the company.
• Be part of a team of highly skilled, driven, and supportive professionals.
• Continue growing your skills and knowledge.

A week in the life of an IT Desktop Support Specialist:  

• Perform trouble ticket management by responding to initial customer contact and performing initial troubleshooting triage.
• Assist clients with technical support of desktop computers, applications, and related technology.
• Support the specification, installation and testing of computer systems and peripherals
• Promptly apply latest patches or updates for the operating system / software.
• Work with Customer Support and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Track ticket status using Remedy and update technical notes with meaningful details at a minimum of every three days.
• Resolve Remedy tickets within established contract thresholds.
   

• Ability to obtain a Secret Security Clearance
• Minimum of 1-2 years of experience as a Desktop Support Specialist
• High School Diploma Required
• A+ certification or equivalent required

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:

• Forbes National Best Midsize Companies 
• Energage National Best Workplaces
• Washington Post Best Workplaces

Veteran Hiring Awards:

• U.S. Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $21.00 - $25.00 Hr. Actual compensation will be determined based on several factors permitted by law.  AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.