Inspire health. Serve with compassion. Be the difference.

Job Summary

• Makes rounds on all units to support nursing and help problem solve by coaching and mentoring Charge Nurses and staff RN's.\u00A0 Obtains report from the Charge Nurse on each unit regarding the following: staffing, hospital falls, AMA's, patient complaints, problems, etc. Coach and mentor Charge Nurses to help proactively solve problems.
• Works with the Resource Staffing Department to help stabilize core staffing levels throughout the hospital.
• Works with the Customer Service Department to resolve customer service related issues involving Nursing.\u00A0 Responds to and manages patient/family and physician complaints.\u00A0 Resolves immediate issues and documents incident and forwards information on to the appropriate individuals, i.e., Nurse Manager, Director of Nursing, Administrator on call, Risk Management, or Customer Service.\u00A0 Refers all inquiries of lost valuables to the Nurse Manager, Charge Nurse, Director of Nursing, etc. in their absence.
• Works with an Administrator on call to resolve issues related to customer complaints, facility/intra-departmental issues, disaster management, etc.\u00A0 Coordinates bed management/diversion issues with the Administrator on call, Nursing Leadership, and the Patient Placement Coordinators.
• Reviews all deaths for Medical Examiner/Coroner if appropriate.\u00A0 Reviews death certificates for completeness with appropriate follow-up as needed. Handles other related issues as needed (e.g., organ donation, autopsies, etc.)
• Works with Employee Health and Infection Control to provide support in enforcing policies and procedures regarding patients and staff, i.e., blood body fluid exposure, TB screenings, etc.
• Serves in the role of Planning Chief and temporary Incident Commander in the event of a disaster.\u00A0 Initiates the disaster beeper alert system.
• Collaborates with and directs Security on miscellaneous issues, e.g., trespass notices, inclement weather, release of bodies, patient watches, etc.\u00A0 Works with Plant Operations and Engineering on facility issues such as power outages, water line ruptures, elevator stoppages, fires, inclement weather, etc.
• Works with and assists Public Relations to meet the needs of the news media in regard to patient conditions and matters of public record.
• Acts as a resource and support to Nursing Management regarding policies and procedures, i.e., drug diversion, fitness for duty, human resource issues, legal, clinical, MD issues, etc. Collaborates and coordinates with Administration and Risk Management to address sensitive legal and clinical situations in an appropriate manner consistent with hospital policies and procedures.\u00A0 Acts as a resource for screening and initiating the ethical consult process.
• Manages critical personnel issues in the absence of appropriate management that need immediate attention such as fitness for duty, insubordination, sleeping on duty, theft, and possession of a firearm.\u00A0 Ensures employees are treated according to appropriate personnel policies.\u00A0 Incidences and actions taken to be documented and forwarded to the appropriate Manager, Director, and Administrator for follow-up.
• GENERAL JOB EXPECTATIONS:*\u00A0 Demonstrates superior and effective communication skills.*\u00A0 Serves as a role model for other employees by performance and action.*\u00A0 Is an effective representative for the department.

• Bachelor's Degree in Nursing
• 3 years of Nursing experience required.
• 5 years of Nursing experience is preferred

Work Shift

Location

Facility

Department

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference.

Job Summary

• Makes rounds on all units to support nursing and help problem solve by coaching and mentoring Charge Nurses and staff RN's.\u00A0 Obtains report from the Charge Nurse on each unit regarding the following: staffing, hospital falls, AMA's, patient complaints, problems, etc. Coach and mentor Charge Nurses to help proactively solve problems.
• Works with the Resource Staffing Department to help stabilize core staffing levels throughout the hospital.
• Works with the Customer Service Department to resolve customer service related issues involving Nursing.\u00A0 Responds to and manages patient/family and physician complaints.\u00A0 Resolves immediate issues and documents incident and forwards information on to the appropriate individuals, i.e., Nurse Manager, Director of Nursing, Administrator on call, Risk Management, or Customer Service.\u00A0 Refers all inquiries of lost valuables to the Nurse Manager, Charge Nurse, Director of Nursing, etc. in their absence.
• Works with an Administrator on call to resolve issues related to customer complaints, facility/intra-departmental issues, disaster management, etc.\u00A0 Coordinates bed management/diversion issues with the Administrator on call, Nursing Leadership, and the Patient Placement Coordinators.
• Reviews all deaths for Medical Examiner/Coroner if appropriate.\u00A0 Reviews death certificates for completeness with appropriate follow-up as needed. Handles other related issues as needed (e.g., organ donation, autopsies, etc.)
• Works with Employee Health and Infection Control to provide support in enforcing policies and procedures regarding patients and staff, i.e., blood body fluid exposure, TB screenings, etc.
• Serves in the role of Planning Chief and temporary Incident Commander in the event of a disaster.\u00A0 Initiates the disaster beeper alert system.
• Collaborates with and directs Security on miscellaneous issues, e.g., trespass notices, inclement weather, release of bodies, patient watches, etc.\u00A0 Works with Plant Operations and Engineering on facility issues such as power outages, water line ruptures, elevator stoppages, fires, inclement weather, etc.
• Works with and assists Public Relations to meet the needs of the news media in regard to patient conditions and matters of public record.
• Acts as a resource and support to Nursing Management regarding policies and procedures, i.e., drug diversion, fitness for duty, human resource issues, legal, clinical, MD issues, etc. Collaborates and coordinates with Administration and Risk Management to address sensitive legal and clinical situations in an appropriate manner consistent with hospital policies and procedures.\u00A0 Acts as a resource for screening and initiating the ethical consult process.
• Manages critical personnel issues in the absence of appropriate management that need immediate attention such as fitness for duty, insubordination, sleeping on duty, theft, and possession of a firearm.\u00A0 Ensures employees are treated according to appropriate personnel policies.\u00A0 Incidences and actions taken to be documented and forwarded to the appropriate Manager, Director, and Administrator for follow-up.
• GENERAL JOB EXPECTATIONS:*\u00A0 Demonstrates superior and effective communication skills.*\u00A0 Serves as a role model for other employees by performance and action.*\u00A0 Is an effective representative for the department.

• Bachelor's Degree in Nursing
• 3 years of Nursing experience required.
• 5 years of Nursing experience is preferred

Work Shift

Location

Facility

Department

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.