IT Technical Support Provider (Onsite)
*No Visa Sponsorship is available for this position.
About the College of Arts and Sciences
As the oldest, largest, and most academically diverse college at Cornell, the College of Arts and Sciences serves as "the nexus of discovery and impact" and is committed to world-class excellence. Located on Cornell's main campus in Ithaca, the College remains the center of Cornell's academic universe. Its research and teaching span the humanities and performing arts, biological and physical sciences and mathematics, and the social sciences. It offers extraordinary breadth and depth in its programs of study, a world-renowned faculty that includes international leaders in their respective disciplines, and cutting-edge research and technical facilities. It provides a high-quality liberal arts education to its own students, and introductory instruction in basic disciplines to almost all undergraduates in the other colleges at Cornell. The College has over 500 tenure-stream faculty, over 400 other academics and 300+ non-academic staff approximately 40 academic departments and programs, a student population of 4,600 undergraduates and 1,300 graduate students spread across 27 academic buildings (~850,000 nsf). The overall College budget exceeds $400M, and total research expenditures by Arts and Sciences investigators exceed $100M.
The Opportunity
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Position Summary:
Under general supervision of the Uris Hall IT Manager, provide computer support for academic and administrative staff in Uris Hall as a Uris Hall IT Support Team member. Primary support will be for the Department of Sociology, but the incumbent is expected to actively support other departments in Uris Hall, Malott Hall, and AD White on a daily basis and as determined by the supervisor.
Provide IT support for faculty, staff and grad students in a broad and diverse environment. Maintain & upgrade Windows and MacOS computers, diagnose hardware/software/network problems, and perform installations and repairs. Responsible for Windows and Mac OS client security. Responsible for printer setup and support. Create and maintain support documentation for supported areas.
This position is expected to work on campus. Flex time will be made available when appropriate and subject to the approval of the Manager.
What We Need
Required Qualifications:
University Related Requirements:
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Preferred Qualifications:
*A cover letter and resume are required for further consideration for this position.
*No Visa Sponsorship or relocation assistance are provided for this position.
What We Offer
Rewards and Benefits
Familiarize yourself with Cornell's as well as the university's .
University Job Title:
IT Support Asst IVJob Family:
Information TechnologyLevel:
EPay Rate Type:
HourlyPay Range:
$27.61 - $32.08Remote Option Availability:
Fully OnsiteCompany:
EndowedContact Name:
Maria AvilaJob Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
To learn more about Cornell's non-union staff job titles and pay ranges, see .
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see .
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For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email .
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EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.
2024-04-09