Hi there! Have you noticed that the restaurant industry is changing?

We are PAR and our purpose is: To deliver solutions that connect people to the restaurants, meals, and moments they love.

We take that responsibility very seriously.

As a leading provider of restaurant technology to the top restaurant brands in the world we're calling on all rebels, instigators, idealists, and builders to join our constantly growing team. If you've excelled at every job you've held but always thought something was missing, please, read on.

Position Description

Under the direction of the Manager of Cloud Infrastructure, the Cloud Administrator is responsible for using their technical expertise to monitor and support technology solutions across multiple Business Units that serve as the foundation for all hosted applications in the Software-As-A-Service (SaaS) environment.

• HOURLY WEEKEND OPS SHIFT: Select one of the following 4x10 shifts:
• 2p-Midnight ET Friday - Monday
• 2p-Midnight ET Thursday - Sunday
• 2p-Midnight ET Saturday - Tuesday
• 2p-Midnight ET Wednesday - Saturday (Available in August)
• 2p-Midnight ET Sunday - Wednesday (Available in August)

As we continue our flexible workplace arrangements, it is crucial for our employees to ensure they have a reliable internet and cellular connection in place. Strong and stable connectivity in our work locations allows for smooth communication, seamless collaboration, and uninterrupted productivity.

Position Location

Remote

Pay Band

The base salary range for this position is $53,435 to $71,597 USD per year (or $31.26 per hour) commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

What We're Looking For

We are looking for a self-starter willing to dig into small to complex problems, remediate, and identify long-term solutions to ensure systems and applications remain performant and available.

What You will Do and Be Responsible For

• Monitor and support infrastructure within AWS.
• Acknowledge Jira tickets, respond accordingly using existing SOPs or Runbooks, and facilitate escalation as required for service issues.
• Document and analyze alarms, identify points of failure, and see through to resolution any failures working with or escalating to the appropriate team member or department if needed.
• Utilize system and performance monitoring tools to ensure reliability (Datadog, New Relic, and Uptime.com)
• Participate in customer lifecycle utilizing existing change management procedures.
• Interface daily with internal and external support groups
• Participate in 24-hour system monitoring and alarm remediation, including after-hours rotation.

Why We Need You (Skill and Abilities)

• AWS Certified Cloud Practitioner or greater
• Minimum of 3-4 years of experience in the following areas:
  • Monitoring AWS workloads
  • Cloud monitoring tools and visualization systems such as Datadog and/or New Relic
  • System administration of Windows and/or Linux
  • Administration or use of Docker, Kubernetes, or ECS container orchestration.
  • SQL Administration, including Microsoft SQL, PostgreSQL, DynamoDB, MongoDB, etc.
  • Scripting experience with PowerShell, Python, or Bash.

Who We Are

At PAR, we believe we will win or lose, through the culture we build.

Our culture is built on 4 values.

• Speed - we are the kind of people who do not wait for the elevator
• Ownership - we want owners, not renters
• Focus - success is built from focusing on what matters most
• Winning Together - for PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed

We believe by committing to these values (and more) we can build a cultural spirit that, combined with our products, will create years of long-term success.

PAR is proud to provide equal employment opportunities to all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ethnicity, age, disability, citizenship, genetic information, status as a protected veteran, marital status, or any other protected characteristic under applicable laws.